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Partial book profile

Operations and Supply Chain Management, 2026 Release ISE

F. Robert Jacobs, Richard B. Chase

A comprehensive textbook detailing how firms can achieve competitive advantage through the strategic design, management, and continuous improvement of their operations and supply chain systems.

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What it’s about

Operations and Supply Chain Management provides a data-driven, strategic framework for mastering the core functions that create and deliver a firm's goods and services. Organized into four key parts—Strategy, Manufacturing and Service Processes, Supply Chain Processes, and Planning and Control—this book equips readers with the practical skills and analytical tools necessary to excel in a global market. It delves into critical topics such as lean production, quality management, risk mitigation, and sustainability, using real-world examples from industry leaders like Amazon, Toyota, and IKEA. By understanding how to align operational activities with business goals, analyze processes for efficiency, and manage the entire supply flow, readers will learn how to reduce costs, enhance productivity, and ultimately deliver superior value to customers.

The through-line

Who it’s for
A business student or a practicing manager who wants to gain a competitive edge by mastering the principles of operations and supply chain management. They seek to understand how to design and run efficient, effective systems that deliver value to customers and improve their firm's bottom line.
The problem
They face complex and often inefficient business processes, costly supply chain disruptions, high inventory levels, and constant pressure to improve product quality and delivery speed while simultaneously cutting costs. They feel overwhelmed by the complexity of global supply chains, frustrated by a lack of control over key processes, and anxious about making data-driven decisions that create real value and a sustainable competitive advantage.
The plan
  1. First, build a strategic foundation by learning to align operations and supply chain strategy with overall business goals.
  2. Second, master the design, analysis, and improvement of both manufacturing and service processes to ensure efficiency and quality.
  3. Third, expand your focus to the entire supply chain, learning to manage logistics, sourcing, and lean systems.
  4. Fourth, apply planning and control techniques, including forecasting, inventory management, and scheduling, to effectively run the system.
The payoff
You will be able to confidently analyze, design, and improve any business process, making data-driven decisions that enhance productivity and value. · You will gain a competitive advantage in your career, equipped with the skills to effectively manage complex global supply chains. · Your organization will become more efficient, responsive, and profitable through the implementation of lean, high-quality operational systems.

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